FAQs & Help

Shipping

When will my order ship?
If you’re located in the US, your order will be shipped out within 3-5 business days. International orders will take a bit longer at 5-7 days.

How much do you charge for shipping?
We offer several shipping options which are calculated based on the exact weight and destination of the order. You can also choose express options, like FedEx Standard Overnight or FedEx international rates. The cost will vary depending on the option you pick at checkout.

What about non-US shipping?
We do ship to most international locations. Simply enter your address, and our system will provide you with shipping rates. Please note that international orders may incur additional custom fees for which we are not responsible.

Will I be able to track my order?
US orders shipped via USPS come with tracking. Tracking capabilities for international orders depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.

Boo! I never received my order!
Aw, sorry! First, check to see if the shipping address you entered was correct. If the address is wrong, we’d be happy to send you another order provided you pay for shipping. If the address is correct, then please reach out to us via the Contact Us page.

Returns

I’m not happy with my order.
We’re sorry to hear that! We have a 30-day return policy as long as the item is in like-new condition. Please reach out to us via the Contact Us page we can get the process started.

My item arrived damaged.
What?! That’s not acceptable. We have a 30-day free returns/exchange policy. Message us on the Contact Us page and we will make things right.

The size for my item is wrong.
It’s possible the garment is mislabelled. Please contact us and we’ll see what we can do.

Miscellaneous

Are the designs original?
Absolutely! We take a lot of pride in coming up with our own designs.

How long have you been a fan of Roger’s?
A LONG TIME (Pretty much since 2001 when I first saw him play at the US Open). You can read more about my Federer journey here.